Compassion Determined to be the Strongest Predictor of Quality in Healthcare Settings
A study conducted in July of this year determined that the single most important component in how a client perceives the quality of the care they receive is none other than compassion. University of Calgary Professor Shane Sinclair stated that he derived inspiration for his research from his former role as a hospital-based, spiritual care practitioner. During this time, Sinclair worked with numerous patients, all of whom stated that a compassionate care provider made more of an impact on them than wait times, ease of the discharge process, or any other operational factor. Ultimately, they valued the authentic interactions they had with “warm human beings” above everything else.
An increasing amount of research is corroborating Professor Sinclair’s study and drawing the same conclusion: compassion – the feeling of concern that arises when you are confronted with another’s suffering and feel motivated to relieve their pain – is the main driving force behind quality care, its capacity to strengthen human connection unmatched.
Care Predictor was created with the sole purpose of fostering human connection through compassion. The organization’s work has helped improve the lives of thousands of clients across the country, an achievement made possible through the efforts of compassionate care providers. Professor Sinclair’s work further emphasizes the importance of providing meaningful and effective care, a goal that cannot be realized in the absence of compassion.
Here are some helpful tips to those who are seeking to provide compassionate, client-centered care:
1. Practice active listening
2. Show empathy through verbal and non-verbal cues
3. Respect the client’s autonomy and choices
4. Be present and patient
5. Follow up with the client
6. Practice (cultural) sensitivity
7. Express kindness and re-assurance
Care Predictor is committed to reshaping behavioral healthcare with compassion at its core. The mission remains clear: to build a future where every individual receives care that includes respect, understanding, and unwavering support. Together, with compassion as the ultimate driver, Care Predictor hopes to create lasting change—one person, one connection, one compassionate act at a time.
